Terms and Conditions

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Terms and Conditions for clients

Our goal is to supply immediate coaching support to private individuals (our clients).
As we know that coaching is also a process we offer coaching to private individuals (our clients) who are looking for a development out of their own situation based on a sequence of steps.
Our mission is to connect our clients as quickly as possible to professional coaches that offer telephone coaching directly to the telephone of the client.
Our strategy is to maintain, support and apply competences, rules and limitations recommended by ICF.

We offers a range of professionally educated coaches (e.g education the recommendations of the International Coaching Federation, called ICF) that have a wide life and career experience that can help you to achieve your goals.

 

Terms
Immediate coaching

You know what coaching means to you and you have agreed to our terms and conditions.
Immediate coaching is a single coaching session outside of any coaching program. It is designed to help you in concrete and pressing situation when you are looking for immediate support.
You confirm your interest and complete the template to notify us so that we can start looking for your coach immediately and get into contact with you as quickly as possible.
We will contact you via mail, SMS or phone in order to confirm the time for your coaching session.
As this is an urgent matter for you, you can understand that we try to find a coach as quickly as possible, which means you may get a call by another of our professional coaches.

Like coaching session, this immediate coaching has fixed length of time during that you will receive coaching by one of our professional coaches. At the end of each coaching session though, it may happen that you feel that you will want further support. In such a case, our coach may propose to fix the date for the next step of your coaching program.
There is no obligation to follow the proposal from your side. However, for you to achieve your goals as desired we do recommend to go along with the coach’s recommendation and agree to the next session in advance.

Free orientation meeting

Under ‘Booking’ you can confirm your interest by selecting ‘Find out more’ to get into contact with us by mail. We will then get into contact with you. We will contact you via mail, SMS or phone in order to confirm the time for your orientation session.
During this orientation meeting your coach will explain the process to you and listen to your needs.
This orientation meeting is free of charge and without any obligation.
At the end of this meeting you can decide for your coach and agree on the first date of your coaching program.
Coaching program
During the orientation session your coach propose to you a coaching program that will run over several steps. A standard program would typically cover 6 steps. The goal of every program is set by you.
There is no obligation to go with such a program from your side. However, for you to achieve your goals as desired we do recommend to go along with the coach’s proposal and agree to a coaching program in advance.
This will allow your coach to focus on your desired goals, ensure your progress and book reserve the time with your favourite coach.

Coaching session
Every coaching session is a fixed length of time during that you will receive coaching by one of our professional coaches. At the end of each coaching session the coach will propose to fix the date for the next step of your coaching program.
There is no obligation to do so from your side. However, for you to achieve your goals as desired we do recommend to go along with the coach’s proposal and agree to the next session in advance.
This will ensure your progress and book reserve the time with your favourite coach.

Coaching program

During the orientation session your coach propose to you a coaching program that will run over several steps. A standard program would typically cover 6 steps. The goal of every program is set by you.
There is no obligation to go with such a program from your side. However, for you to achieve your goals as desired we do recommend to go along with the coach’s proposal and agree to a coaching program in advance.
This will allow your coach to focus on your desired goals, ensure your progress and book reserve the time with your favourite coach.

Coaching session

Every coaching session is a fixed length of time during that you will receive coaching by one of our professional coaches. At the end of each coaching session the coach will propose to fix the date for the next step of your coaching program.
There is no obligation to do so from your side. However, for you to achieve your goals as desired we do recommend to go along with the coach’s proposal and agree to the next session in advance.
This will ensure your progress and book reserve the time with your favourite coach.

 

Conditions for coaching

Our coaches call you at the give time and number you choose and agree on.
All contact with our coaches is done via mail, SMS or telephone within Swedish territory, unless otherwise specified.

Our coaches use a standard telecom call specification of their provider to prove and register the calls to you.
Skype communication or other voice over IP communication can replace the call.
A call means a telephone call within the Swedish telecom network, unless otherwise specified.

Should you for any reason not be able to receive your agreed coaching session, you have the right to cancel it 24 hours prior to the time.

You simply send a mail with your name, date and time marked CANCEL to cancel@activecoachline.com.
Otherwise, if there is no cancellation message, our coach will assume that the coaching session will take place as agreed and call you at the give time and number.

Should you not answer when our coach makes a second try to contact you at a give time; a no-show-fee of 50% of the due price will be charged to you.
A mail means a digital mail message to a valid address and activecoachline.com.
Should you prefer to meet your coach in a physical meeting, ActiveCoachLine will offer individual terms, conditions and pricing.
The current pricelist for our services from ActiveCoachLine apply, unless otherwise specified.

 

Conditions

Our clients are offered a coaching program agreement that states individually the agreement between ActiveCoachLine and the client. Every coach will offer such an agreement prior to executing the first coaching session of your program. Alternatively the terms for immediate coaching apply.